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Privacy Policy


This document is part of the document "Terms & Conditions" available in this site and it details our Privacy Policy regarding your personal data.

Using our services, you agree to our Privacy Policy and our processing of your personal data. You also agree that we use electronic communication channels to send you information. Please read this Privacy Policy carefully as it will helps you to understand what data we collect, why we collect it and what we do with it.

You information will be collected automatically when you access our website for purposes of system administration, statistics or for security reasons. 
Payments are processed by verified and registered finantial institutions - we do not save or have access to any payment information about our costumers.

We fully respect your privacy. We protect your data and we make everything we can to offer you a secure and pleasant shopping experience.



"What do we do with your data?"
When you purchase something from our store, as part of the buying and selling process, we collect your name, address, email and phone number. 
When contacting our customer support we do also collect personal data related to your inquiry. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
The cookies may collect session information such as pages viewed, duration, date, time, transactions operated or demographic information qualifying your location, gender and age.
With your permission only, we may send you emails about our store, new products and other updates.


"How do you get my consent?"
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent us to collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

"How do I withdraw my consent?"
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at our "Contact Us" form or sending an email to info@mycleos.com or mailing us at:
MyCleos - Att Elsa Dias
Chemin de la Sapelle 37 
La Croix s/ Lutry 
CH 1090


We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
We will never save your personal data any longer than is necessary for each purpose.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


In general, the third-party providers used by us only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These third-party providers process information on our behalf and according to our instructions in following fields:

- Transport (logistics companies, post services and freight forwarders)
- Payment solutions (banks and other payment service providers)
- Marketing (print and distribution, social media, media agencies or advertising agencies)
- IT services (companies handling technical support and maintenance of our IT systems)

When we share your information with these entities, it is only for purposes that are consistent with the purposes for which we have collect the information.
Certain third-party service providers, such as payment gateways, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Independent data processors with whom we might share your personal data that have their own policies are:
- Government agencies (police, tax authorities or other authorities) if we are required to do so by law or in suspiction of crime;
- Companies dealing with general freight transport (logistics companies, post service and freight forwarders);
- Entities offering payment solutions (card-insolvent companies, banks and other payment service providers).

In particular, remember that certain providers may be located in, or have facilities, that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal data used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


"What are cookies and how do we use it?"
Cookies are a small text file consisting of letters and numbers sent from our web server and stored on your browser or device. Some cookies make our services work properly and other cookies improve the services for you. Cookies used by us do not save any personal data. 
You are free to delete cookies saved to your computer by deleting the temporary internet files ("additional options" in the browser address bar).
Please be advised that some functions available on our website might not work if you block or delete cookies.
Here is a list of cookies used by us :
_session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc) ;
_shopify_visit, no data held, persistent for  30 minutes from the last visit, used by our website providers internal stats tracker to record the number of visits ;
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer ;
-Cart unique token, persistent for 2 weeks, stores information about the content of your cart ;
_secure_session_id, unique token, sessional ;
Storefront_digest, unique token, indefinite - if the shop has a password, this is used to determine if the current visitor has access ;
-PREF, persistent for a very short period, set by Google and tracks who visits the store and from where.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@mycleos.com or by mail at:
Att. Privacy Compliance Officer
Chemin de la Sapelle 37 
La Croix s/ Lutry 
CH 1090